Employability Skills – 1st YrBy pulak.univ / February 1, 2024 Welcome to CBT Exam Preparation Try to repeatedly answer the questions till you get the CORRECT answers LET'S CONTINUE 1. We need to read and type in English when we ________________ read a newspaper book tickets for trains or movies work in a factory clean machines None 2. None 3. _______ can help me learn English. dedication fear anger shyness None 4. To learn to speak in English, which of the following will you need? motivation interest effort all the above None 5. Which of the following is a naming word? walk red Chennai slowly None 6. The dog took Ramesh's shoes before ___________ ran away it they because and None 7. Which of these words can be used to descibe a 'tree'? tall mango beautiful all the above None 8. Rearrange the letters to find a kitchen appliance. toves stove vesto voste None 9. Which is the correct meaning for the word 'pole'? North or South ends of earth's axis a long metal or peice of wood both options A & B none of the above None 10. To convert a 'singular' noun to 'plural' noun which of the following rules cannot be applied? Noun+ ez Noun +s Noun+ es Noun + ies None 11. The plural of the word furniture is __________________ furnitures furnituries furniturez furniture None 12. Rio bought a screw driver for his friend and two ______ for himself. screw driver screw drivers screw driveries screw driverz None 13. In the sentence given below, choose the action word. My father delivered the parcel. my father delivered parcel None 14. Fill the right action word in the sentence below. The plumber _______________ water pipes. repair repairs is repair are repairs None 15. Use the correct action word in the sentence belowI _________ football every evening with my friends. play write like love None 16. Complete the sentence with the correct action wordThe cup _________ when it fell off the table. broke fell jumped bounced None 17. Which one of the following sentences tells you that an action is completed? I break the chair. I was break the chair I broke the chair I am breaking the chair. None 18. Which one of the following is a describing word? eat repair hot soup None 19. Fill the blanks with the correct describing word. This is a ___________ hammer. cross speak peen cross peen None 20. Fill int he blank with the word that describes quality. I am a __________________ person. hard working left talk jump None 21. Fill int he blank with the word that describes quality. The cycle wheel is ______________ in shape. box Chennai round triangle None 22. Fill in the blank with the appropriate linking word. You must sign out of your email account. Next close the browser tab and _____ switch off your computer finally in the beginning never after a while None 23. That was my pen. Where is _____? pen it my pens None 24. Is that Krishna's helmet? Yes, it is he. Yes, it is him. Yes, it is his. Yes, it is that. None 25. Replace the underlined word with the correct pronoun from the given options I know Virat Kholi. I know _____________. he her his him None 26. When is capital letter used? Beginning of a sentence. Names of persons. Names of places All the above None 27. Which punctuation mark should be used in the following sentence? Is there any site engineer here ? (question mark) , (comma) . (full stop) ! (exclamation) None 28. Which of the following is a sentence with the correct punctuation? The box is full of nuts, bots, screws and nails The box is full of nuts bolts, screws and nails The box is full of nuts bolts screws and nails? The box is full of nuts; bolts; screws and nails! None 29. State the kind of sentence. Keep the tools in good condition. Declarative Interrogative Imperative Exclamatory None 30. Rearrange the words to form a question. kind of/ what/ is this/ machine? Kind of machine what is this? What kind of machine is this? What kind machine is this of? Machine is what kind of? None 31. The word 'when' denotes ____________ place thing person time None 32. Rearrange the jumbled words to form a meaningful sentence. as supervisor/ in BHEL/ worked/ Peter As supervisor in BHEL worked Peter In BHEL worked Peter as supervisor. Peter worked as supervisor in BHEL Supervisor as BHEL in Peter. None 33. Rearrange the words to form a sentencesmall pieces/ into/ cut/ the onions Cut the onions into small pieces. small pieces into cut the onions Cut onions into the small pieces. Small pieces cut the onions into. None 34. The sentence, "Please help me finish this" can be used to_________ make a request None giving opinion sharing information None 35. Formal greetings are used when _______ meeting someone new or older in age meeting higher officials business meetings All of the above None 36. To whom can you say this sentence? Hey, it's been long time since we met. Superiors Friend Strangers The ITI Principal None 37. When I introduce myself, it _______________ helps us to know about ourself helps other to know about friends helps others to know about me. helps myself know about others. None 38. Which of the following expressions can be used to make requests? I hope I believe Please Maybe None 39. The phrase,"Could you please tell me about..." is used to... Thank someone Introduce someone Ask for information Give information None 40. What will the response to this question be, "How was class today? It was fine. We learned many new things. Oh, I see. Is it so? Thank you None 41. What is the correct question to ask to get this response? - 'It is 2 kms from the railway station.' Where is railway station? How far is the ITI from the railway station? When is the train coming? How are you going to the ITI? None 42. When someone says 'Thank you' we should reply and say ______.When someone says 'Thank you' we should reply and say ______. Thank you. You're welcome Bye-bye How are you? None 43. Which of these phrases will you use to give opinion? It is about... Can you..? Tell me about... I I think.. None 44. Which of these is a form of non-verbal communication? Talking to colleagues Facial expressions Facial expressions Talking to colleagues. None 45. Even without speaking, people may understand your feelings through your _________________. facial expressions body language gestures All the above None 46. Which expressions will you choose to address your boss in an email? Hey Manickam Dear Manickam, Dear Sir None None 47. I join metal parts together. I am a ________________. Fitter welder plumber machinist None 48. I help in designing and building houses. I am an _____________ fitter turner architectural assistant nurse None 49. Choose a correct reply to the given question: What do you do? It is at Kumaran Nagar, Chennai I am a desktop publisher at ABC Software Solutions I go by train. None None 50. The expression, "To sum up.." is used to _______. end a discussion initiate a discussion Ask for an opinion Ask a doubt None 51. Which expression would you choose to agree with someone? In my experience... You're absolutely right. It is considered.. Yes, but... None 52. Vimla was leaning against the wall during the group discussion. Which aspect of discussion did she miss? impressive beginning correct posture smile loud and dominating voice None 53. When talking to a caller after putting them on hold, what should you say? Nice that you have no other work I told you that it was going to take long Thank you for holding None of the above None 54. What are important aspects of your voice? the volume the speed the tone All the above None 55. You are on a call and are not able to hear well. How will you ask the person to be louder? Can you speak loudly? Could you please speak a little louder? Speak loudly. None of the above None 56. You are having a conversation with your colleague and then your phone rings. What would you say? You will ignore the call. You will request your colleague to wait and you answer the important call. Answer the phone and put the caller on hold. You will talk to the caller and leave your colleague stranded None 57. Choose the odd word. please sorry paper thanks None 58. What will be the right statement for...? There is fire in the factory. Water problem is solved. Entry is restricted You can go inside We won the match None 59. Rearrange the following words to from a sentence. oldman/ reading/ was/ the/ newspaper Newspaper was reading the oldman newspaper reading the oldman The old man was reading newspaper None of the above None 60. Frame a question for this response. I missed the bus. Why late? Why are you late? What are you doing? Why missed the bus? None 61. Change the sentence to past tense. He is writing. She is writing. He writing. He was writing We are writing None 62. Which expression will you use to introduce yourself? My name is .... I am..... Pleased to meet you, I am.... am.... All the above None 63. How will you disagree politely? I don't like what you say.. I don't agree I am afraid I disagree with you in this. I am afraid. None 64. Name the main skill that helps to learn other other language skills like reading, writing. Reading Speaking Writing Listening None 65. Listen to the teacher making the following announcementA team of painters are coming tomorrow to paint the walls. There are plastic sheets in my room on the desk. I want you to put them over your desks. Now, answer the question. What does the teacher want her trainees to do? Bring the paint from her room. Take the books from her desk. Cover the desks with plastic sheets. None of the above None 66. What does listening involve? Hearing understanding & responding None of the above. Both A & B None 67. Maintaining tools in good condition is _____________ unnecessary essential equal formal None 68. Where have you been all these ____________? While Days During Always None 69. Rahul enjoys ____________ with his pet dog playing writing doing washing None 70. "Razia enjoys playing in the rain." The naming word in this sentance is __________ Razia enjoys the rain None 71. Today's weather is going to be _________________. Hopeful Warm Blue Urgent None 72. Pick the sentence with correct punctuation. Where is the generator? Where is the generator! Where is the generator. Where is the generator, None 73. Identify the kind of sentence. Leave the room immediately. Interrogative Exclamatory Imperative Declarative None 74. I am a welder. I work with ______ nail polish robots welding tools laptops None 75. When you say "I am sorry, pls come tomorrow", you are _________ being rude fighting ignoring being polite None 76. The phrase," May I explain what I mean? Is used to _______. elaborate apologise agree disagree None 77. "Hey, Come and join us." To whom will you say this? teacher friend parent superior None 78. Choose the correct response to the given question "Has Mallika called us for the party?" She will go I will certainly Yes, she has Monday None 79. The statement, "Please help me finish this" can be used to _____. Make a request None Giving an opinion Share information None 80. 1 Meenu is thanking her friend Rita, for helping her before exams. What should Meenu say? Rita I’m so sorry Rita, I’ll see you later Rita, thank you for all your help . Rita, thanks None 81. What is communication ? Encoding > Decoding Send > Recived Reciver >Sender Decoding > Encoding None 82. The teacher said, “Write the topic of the experiment on the top right corner of the page”. This is __________. A clearly communicated instruction A friendly request Not clear to understand An apology to a friend None 83. Ankit made a mistake and Riya wants to point it out to him. Riya should say _______. I’m sorry. You are a bad person I need to talk to you about something. Can we eat something? None 84. When a communicator uses harsh words to point out errors, it will ________. Be well received Solve the issue Lead to more problems Help the receiver None 85. How to recognize effective communication ? Expressions Tone of Voice Body Language All of the above None 86. An angry person’s body language will be ? Calm Friendly Aggressive Relaxed and soothing None 87. One way of improving your communication skills is ______. Practicing alone Practicing with friends and getting feedback Rejecting any feedback given Keep observing others. None 88. Hey, I am Saran. I am from Ahmedabad. I am really fond of running and travelling!’. This is an _______. formal introduction informal introduction Both of the above None of the above None 89. Details of place of study, branch and specialization should be communicated during ______. An interview Friendly chat Group discussion Debate None 90. When you give a speech, it is always better to ________. Stand fixed Stand slouching and bent. Walk fast from place to place Stand straight and walk a little on the stage casually. None 91. News reporters on television need to maintain proper levels of ______ Voice eye contact posture all of the above None 92. ntroducing ourselves effectively helps in creating a good impression among ________. Future friends Teachers Future employers All of the above None 93. If someone is open minded and willing to change their view based on the valid opinion of others, they are _______. Good communicators Rigid communicators Poor communicators Difficult communicators None 94. When another person is talking, a good communicator will always ____ Listen carefully Be patient Ask too many questions. Both A+B None 95. It is important to always choose words to suit the person(s) you are talking to because _______ It shows you are not interested in communicating with them. You need to show off your word knowledge. The other person needs to understand your message. Communication is always difficult. None 96. Non-verbal expressions include which of the following aspects? Good eye contact Standing or sitting position Smile All of the above None 97. While we communicate, it is important to pay attention to _____. Our verbal expression Our non-verbal expression Both verbal and non-verbal expression Neither verbal nor non-verbal expression None 98. When a participant is quiet during a group discussion ? I will encourage them to participate Use the chance to speak Forget their presence Speak on their behalf None 99. One way of showing interest when you have a conversation is ________ Summarizing their ideas at the end Interfere as they speak Fall asleep as they talk Speaking your point of view when not asked None 100. Recording oneself speak in a smart phone can be useful for _______ Looking at it whenever you are free Checking our strengths and weaknesses as a communicator Showing to friends Posting it on facebook None 101. One way of showing interest when you have a conversation is _______ Summarizing their ideas at the end Interfere as they speak Fall asleep as they talk speaking your point of view when not asked None 102. Recording oneself speak in a smart phone can be useful for _____ Looking at it whenever you are free Checking our strengths and weaknesses as a communicator Showing to friends Posting it on facebook None 103. The top communication skills that can helps in one’s career are? Listening and confidence Non-verbal communication Friendliness and openmindedness All of the above None 104. What does “hold on” during a telephone call mean? To hold the phone well To wait for a short time To put the phone down To switch on a phone None 105. When you are not able to repair equipment in time, you should _________. tell the customer to wait for one more week as you have other jobs request the customer to give you one more week ask the customer to go to another company if they want hide yourself when the customer comes None 106. What would you do if someone gives messages during a telephone call? Refuse to note down if you don’ t want to pass the message Request to wait till you get pen and paper to take down Ask the caller to talk later None of the above None 107. Which one of these phrases is not related to a telephone call? Make up Pick up Hold on Call back None 108. Which of these is used introduce applicants to employers? Leave Application Marriage Card Resume Student ID None 109. What can we write in our resume? Qualifications Skills Experience All of the above None 110. How should one greet people? With a sad face With a pleasant smile With an angry face With fear None 111. Personal hygiene includes _________. shiny teeth, clean hair & nails stained teeth, clean hair & nails stained teeth, dirty hair & clean nails stained teeth, dirty hair & nails None 112. Playing with phone or other objects while listening to someone is _______. Good behavior Bad Behavior Care None of the above None 113. Which one of these is an example of bad touch? pat from the teacher parents bathing to you as a small child brother pulling your cheeks stranger touching you when you are alone None 114. When someone you do not know touches you, it is good to _______. shout ‘NO’ loudly go away from that person/place tell an elder or someone trusted all of the above None 115. Why do most interviews have the question “Tell me about yourself”? The interviewer expects to know about the family of the candidate The interviewer expects a short and quick introduction of the candidate. The interviewer wishes to know the name of the candidate The interviewer wants to know where the candidate studied. None 116. If the interviewer is testing your subject knowledge in the interview, you should _______. Answer precisely and completely Avoid the question Answer very shortly Give descriptive answers None 117. If you are not selected at the end of an interview, it is good to _______ Reply thanking the employer for this opportunity Discourage other candidates eave the place immediately Ask the reason for not being selected None 118. When you speak to a person, you need to Stare at the pers Look at the person in a friendly manner Look away from the person Look at the floor None 119. When you are participating in the group discussion ______ listen to others carelessly speak clearly and sensibly maintain eye contact while speaking allow others to speak None 120. When a person disagrees with our opinion, we should ________. Argue strongly Fight with the person. Listen to his/her view Keep quite None 121. What can be done to avoid repeating the ideas that others have already told? We should express our idea even if it is the same We should listen carefully to avoid repetition. We should apologise for repetition We can listen randomly. None 122. How do you ask for a clarification? That’s true. Can you please clarify...? Oh, I see. Thank you for your help. None 123. You apply for an apprenticeship to your dream company but you receive a rejection mail. How will you handle the situation You get depressed. You feel worthless. You thank them and move on. You send them an angry mail. None 124. How do successful people handle failure? They learn from their mistakes. They get demotivated. They blame others. They give up their ambitions. None 125. When others say hurtful things about us we should? Value their words and believe it. Ignore such ideas and believe in ourselves Talk hurtful things about them Behave according to their words None 126. Identify a long term goal from the following Mastering typing skills Working for a reputed company Using a computer Learning a foreign language None 127. Once we enter a workplace, our communication has to be ______. personal careless professional useless None 128. What is the basic need for people at workplace to communicate? To have an understanding about each other's work for a smooth operation of the work To help and encourage each other all of the above None 129. Men and women have different ways of communicating at the workplace. Understanding these differences is called ____. cultural sensitivity gender sensitivity religious sensitivity political sensitivity None 130. Professional networking is extremely beneficial because ___________ they make a large group of friends it is fun to know many people they can help us find good opportunities they can solve all our problems None 131. LinkedIn is a website that can be used to _____. meet new members of our profession share photos and videos our profession watch movies wish people on their birthdays None 132. A good way to respond to the question ‘Shall we start the discussion?’ is _______. To conclude But, don’t you think? Yes, let’s start. To sum up None 133. The folder one carries for interviews should contain _______. resume markesheets identity card all of the above None 134. As part of grooming, which of the following are essential for attending interviews? casual clothes strong perfume more jewellery Formal clothes None 135. What should you avoid doing during a group discussion? maintain eye contact while speaking speak clearly and sensibly listen to others carelessly allow others to speak None 136. The people with whom you will have to communicate at the workplace include _______. mostly friends supervisors and co-workers family members classmates None 137. Which of these is not an online job search platform? Indeed Glassdoor Snapchat LinkedIn None 138. What is the ideal way to communicate at the workplace? Showing respect and active listening Displaying positive body language Be willing to ask questions and a willingness to give feedback All of the above None 139. Identify the short term goal from the following Maintaining good health Leading a happy life Being helpful Learning to drive a car None 140. Keeping our resume and contact card ready during networking events can help us find More followers on our personal social media Job opportunities Friends None of the above None 141. Effective and easy ways to create a professional network are _____ oin online networking websites like LinkedIn, etc. Attend job fairs organized by both government and private companies Keep in touch with your teachers and fellow students All of the above None 142. Which of these is a type of interview? face-to-face telephonic online all of the above None 143. Men and women need to be treated equally in the workplace. It is good to avoid _______. commenting about women employees harassing women employees treating women employees badly All of the above None 144. When you send your resume through email, you are sending it in the form of _____ drive attachment marked text cookie advertisement None 145. It is useful to get recommendations and endorsements from _______. family member friends former colleagues and supervisors school teachers None 146. 1 When you check your watch frequently while speaking to a supervisor, he or she will get ______ excited upset surprised irritated None 147. What kind of emotional barriers can be overcome when people communicate? mistrust fear curiosity both a and b None 148. We should be careful about what we share on social media because _______. our families will know about it otherwise potential employers may do a background check our friends will share it to others All of the above None 149. _____ is the brain of the computer. Desktop Window Central Processing unit (CPU) Keyboard None 150. ______ allows the user to input letters, numbers and other symbols into a computer. Mouse Keyboard Desktop Digital Camera None 151. Which among the following is not an output device? Monitor Speaker Projector Mouse None 152. In a computer, ______ performs calculations and takes all the decisions CPU Monitor Mouse Hard Disk None 153. Which key of the keyboard allows you to move to the begining of the next line? Enter Caps lock Numeric Keys Space None 154. Starting a computer is also called as ________ Running Scanning Booting Operating None 155. Arrange the following in a sequence for connecting a phone to the computer. a. Locate the phone folder on the computer and transfer the files. b. Turn both your phone and computer on. c. Connect USB wire to your phone and the computer a,b,c c,a,b a,c,b b,c,a None 156. The _______ serves as an interface between the computer and the user. Monitor Operating System Output Device Hardware None 157. Operating systems have a special language called ________ . Binary Language Access Code Linux Code Reboot Code None 158. Microsoft Edge was introduced with Windows 10 and replaced ________ as the default web browser. Google Internet Explorer Safari Mozilla Firefox None 159. _____ is the operating system of Apple Linux Windows Mac OS Safari None 160. Which among the following is the primary storage devices? Hard disk Floppy Disk Memory Card RAM & ROM None 161. _____ is also a form of data storage that cannot be easily altered or reprogrammemed. RAM ROM Memory Card Hardware None 162. Which among the following is not a tertiary storage devices? Hard disk USB Drive RAM Memory Car None 163. ____ is a storage device which is used in mobile phones, digital cameras and MP3 player? Memory Card Hard disk ROM Optical Disc None 164. Which shortcut is used to save a word file in MS-Word? Ctrl + N Ctrl + B Alt + S Ctrl + S None 165. ______ is the deafult extension of MS word files. .dc .dec .docx .msdoc None 166. Which shortcut is used to open an existing file in MS-Word? Ctrl + N Alt + O Alt + Existing Ctrl + O None 167. Arranging words or creating different styles of word on MSWord is called as _________. Coloring Modifying Editing Formatting None 168. In MS word to select the whole file which shortcut combination is used? Ctrl + A Ctrl + @ Ctrl + L Ctrl + D None 169. Which among the following is not a command of formatting toolbar? Bold Italic Font Colour Cut None 170. 2 ____ tab is used to insert charts, graphs, images and page number into a word file. Standard tab Formatting tab Insert tab Review pane None 171. In MS word to close the document which shortcut combination is used? Ctrl + B Shift + F4 Alt + F4 Ctrl + L None 172. In MS Word, when you open a new blank document the cursor appears on the ______ corner of the page. Outside the page Middle of the page Top Left Bottom Right None 173. _____ lets the user to type uppercase letters or characters when used in combination with another Shift Backspace Delete Tab None 174. ________ indicates where one can enter text on the page. Arrow Cursor Hyphen Hyperlink None 175. _____ is an user-friendly software used to create Leave letters, letters of application for jobs, resume MS Excel Notepad Wordpad MS Word None 176. Arrange the following in the right order of printing a resume on MS Word. a. Press Ctrl + P b. Select the number of pages you want to print and press the Print Tab. c. Open the document you want to print. a,b,c a,c,b c,a,b b,a,c None 177. Which shortcut key is used to underline the main headings of your resume? Ctrl + U Ctrl + B Ctrl + L Ctrl + X None 178. Which function key allows you to rename a file? F1 F2 F3 F4 None 179. Find the missing word in the sequence, a. Click on Home Tab b. Select _______ group c. Select Left Alignment Font Clipboard Paragraph Styles None 180. ______ is an electronic document in the form of grid and is used for calculations. MS Word Spreadsheet Wordpad Calculator None 181. Which among the following is not a component of MS Excel worksheet? Column Row Formula Bar Paint Bar None 182. ______ contains one or more worksheets. Workbook Workfile Address bar Document None 183. Which among the follwing is a right cell address? F@ a34 G16 2B None 184. Cell Adress is a combination of _____ and ______ of the cell. Row name and Column Number Row and column width Column Number and Row height Column Name and Row number None 185. Which shortcut combination prints the excel sheet? Ctrl+shift+Print Scr Ctrl+P Alt+P Tab+P None 186. To enter any formula in excel which symbol is used? () ? # = None 187. _____ function allows the user to perform addition operation. addition() Sum() Sumif() Addall() None 188. ______ option allows the user to check how the worksheet looks when printed. Outlook Demo Preview Print sheet None 189. MS Excel workbooks by default are saved with ____ extension. .xlsx .xl .excel .msel None 190. To cut and paste content of a cell to another cell which shortcut combination is used? Ctrl C & Ctrl P Ctrl X & Ctrl V Alt C & Alt V None 191. _______ is a worldwide system of computer networks Communication Broadband Internet Social Medi None 192. A wireless technology that connects a laptop to the internet is called _____ . Bluetooth WiFi Source Network Desktop None 193. Which among the follwing is not an Internet browser? Google Chrome Mozilla Firefox Internet Explorer Data Channe None 194. ________ will scan through thousands of websites and webpages on the internet that collects and displays the most relevant information. Search Engine Engine Search tab Software None 195. _______ are words that help us find what we are looking for on the Internet. Alphabets Keywords Browser Names None 196. Where do you type the address when you are looking for a website? Gmail Computer Address bar Task Bar None 197. Which among the following should be followed while setting up a new password? Password should be your name Passwords should be your phone number Password must have only 5-6 letters Password should be a combination of alphabets, numbers and symbols None 198. In Windows, you can lock your computer by pressing ______ combination keys. Lock + Prt Scr Delete + Shift Ctrl + Shift + Del Space bar + Alt + F4 None 199. ______ deletes spyware programmes installed on your computer and can prevent them from getting installed. Antispyware Virus Software Passwords None 200. Which action should be avoided during online transactions? Using strong password Clearing browsing history Sharing personal information Using only secured sites None 201. A website is secure if it has https as its prefix and a locked ______ symbol. Speaker Padlock Equal Star None 202. ______ is an electronic message transmitted over internet Message Chatbox E-Mail Webpage None 203. _____ is the mailing service run by Microsoft. G-Mail Yahoo Hotmail Outlook None 204. In an E-Mail _____ shows the topic of the message. Attachments Subject BCC CC None 205. Which among the following allows the recipient to see all the copied email contacts? BCC FCC CC From None 206. _____ is a type of file, such as a photo or document that you can send along with your email. Virus Attachment Copy Recipient desk None 207. While sending an Email to attach a photo or document, which symbol need to be clicked? Equal to Smiley Stapler Paper Clip None 208. The ______ folder holds emails that people have sent to you. Outbox Inbox Message Trash None 209. The ______ folder holds emails that may not be useful. Outbox Trash Spam Sent None 210. None 211. Which among the following is an example of a strong password? mycomputer Iloveindia abcd1234 @35dof#secure None 212. _______ is a secret code that allows only YOU to access your accounts. Password Mobile phone Email Alarm None 213. Never send a reply to ______ email. Inbox Trusted Emails Spam Long None 214. Learning using a mobile is called _________. Digital Learning Offline learning Self Learning Adult Learning None 215. _______ are generally small, individual software that can be downloded from playstore or appstore Internet Spreadsheet Mobile Applications TV Shows None 216. None 217. Which among the following is not an Online payment application? Google Pay BHIM UPI Banking Applications Instagram None 218. _______ is a widely used app to find routes from one place to another. Redbus Google Map Trek Makemytrip None 219. In an Android phones, apps can be downloaded through the _______ Play Store BHIM UPI Webpage Google Pay None 220. Banking transactions are only possible between ________. E Mail account Passcode verifyers Verified phone numbers Social Media accounts None 221. ______ is an image that can be scanned instantly that tranlsates the information into human readable form QR Code Photos Code reader r Encrypter None 222. Which among the following cannot be done through BHIM UPI? Requesting money from other verified user Scan and Pay using QR Codes Sending money to other verified user Chat with all your friends None 223. What is the minimum age to register as an apprentice? 10 14 18 21 None 224. The largest government agency that helps small entrepreneurs is the __________. Ministry of defence Entrepreneurshi p Unit MSME (Ministry of Micro, Small & Medium Enterprises Financial Agencies None 225. ___________ is the official website to apply for the apprenticeship training. www. ITIapprenticeshi p.gov.in www. skilltraining.com www. apprenticeshipi ndia.gov.in www.msme. com None 226. Which of the following document is not required as a soft copy while applying for apprenticeship? Technical education certificates Aadhar Card Bank Passbook Blood group certificate None 227. Which among the following is not provided in bharat skill porta Question Bank Course Video Study Materials ITI Exam Result None 228. ______ tab is used by ITI students to register for apprenticeship using the official website. Third party aggregator Candidate registration ITI registration Establishment None 229. Which among the following is a job search website? www.naukri.com www. skilltraining.com www. bharatskills.com www.msme.com None 230. ______ is a group activity to learn about job opportunities Apprentice Job Search hackathon On job training Self Employment None 231. The recipe for success includes Self-Awareness & Self- Belie Independence Grit All of the Above None 232. India is a ______________ country underdeveloped Developed Developing None of the Above None 233. As per "The State of Employment Report in India’ of 2010, women are paid ______________ men for same work Equal to More than Less than None of the Above None 234. An _________________ is a self-employed person who is always trying to make his/her business better by taking risks and trying new ideas Wage-employed un-employed Entrepreneur None of the abov None 235. What does a person need to succeed in Entreprenuership ? Money Power Politics Mindset None 236. A _________________ person is someone who works for a person/organization and gets paid for that work Self Employed wage employed Entrepreneur None of the above None 237. ______________ is the act of setting up and running a business, taking on risks in the hope of profit. Entrepreneurship wage employement Both A & B None of the above None 238. Expansion of BRICS is Brazil, Russia, India, China and South Africa Brazil, Russia, Indonesia, China and South Africa Belgium, Russia, Indonesia, China and South Africa Brazil, Russia, India, China and Swizerland None 239. Which of these is a quality of an entrepreneur? Hardworking Creative Risk taker All of the Above None 240. What does 'S' in SWOT stand for Strength Support Supervise Sincere None 241. What does 'W' in SWOT stand for? Winner Weakness Worry Warning None 242. What does 'O' in SWOT stand for? Opportunity Opponent Observer Outstanding None 243. None 244. What does 'T' in SWOT stand for? Time Threat Target Technology None 245. What is the full form of FMCG? First Moving Customer Goods First Moving Consumer Goods Fast Making Customer Goods Fast Moving Consumer Goods None 246. Best way to identify customers needs is ____________________ Through 3rd person By advertising on newspaper By observation and Message By talking to them and survey None 247. Which are the important elements to remember while doing a customer survey Talk and Talk More Write and read Listen and listen Listen, observe & talk None 248. What is the full form of GST? Good and Sales Tax Goods and Service Ta Great Service Tax Great Sales Tax None 249. Goods and Service Taxes (GST) Bill was implemented in ________ 2017 2019 2020 2018 None 250. A _____________ is the process of gathering data from people about certain topics by interacting with them Survey Case Study Both A & B None of the above None 251. What is the expansion of 'MSME' ? Micro, Small and Medium Enterprise Ministry of Small and Medium Enterprises Ministry of Small and micro Enterprises Micro, Small and Model Enterprises None 252. Standup India supports entrepreneurship among ____________ and _________ communities women and SC/ST Communitie Minority and SC/ST Communities Senior Citizen and SC/ST Communities Senior Citizen and Women Communities None 253. How much bank loan "The Standup India" schemes offers for setting up new enterprises outside of the farming sector? 50 lakh - 1 croce 1lakh - 10 lakh 1 lakh - 50 lakh 10 lakh - 1 croce None 254. Which is the Good method to interact with customer for survey? Go prepared with the questions that you want to ask Speak to at least 20 people to get reliable data. Speak Politely & deeply All of the above None 255. MSMEs - encourages ___________________ entrepreneurship, employment and livelihood opportunities Population in the country School education None of the above None 256. Which is the important scale to improve business ideas? Customer Competitor & Technology Funds & Govt Schemes All of the above None 257. None 258. he full form of 'NIC' is ____________________ Net, Interest, Cost National Institute of Corruption Need, Interest, Concern News, Interest, Communication None 259. What is the full form of 'UVP'? Utilise Value Product Unique Value Proposition Under Value Price Unique Value Price None 260. What does 'S' in SMART stand for? Specific Success Strength Smart None 261. Feedback means _______________________________ Suggestion for improvement Things people like about the idea Things people do not like about the idea All of the above None 262. What does 'M' in SMART stand for? Money Management Measurable Market None 263. What does 'A' in SMART stand for? Action Achievable Ambitious Awareness None 264. What does 'R' in SMART stand for ? Realistic Retail Recycle Responsibility None 265. What does 'T' in SMART stand for? Threat Timely trust talent None 266. The 4Ps of a good sales pitch are: promise, picture, pitch and ______? Product Proof Price Public None 267. Showing the customer that your product actually works and does what it says, is called _____ in a sales pitch. Picture Power Product Proof None 268. Your final selling statement – one that will ensure the sale is called a _____ Product Pitch Picture Proof None 269. The methods of tracking our money that will help manage our finances is called ___________. Acountancy Money Management Income Saving of Mone None 270. ___ can be accounted for as business expenses. Rent Equipment Labour charges All of the above None 271. Money Management can help us understand and keep track of: _____ money available expenditure incurred income generated All of the above None 272. Which of the following is not a part of Money Management? Manufacturing Loss Cash avaliable Profit None 273. Sheetal has a clothing retail business. She spends a total of Rs.3000 for 20 tops. She sells 20 tops for Rs.4500. Sheetal has made a ______? Loss Profit None 274. What is the full form of COGS? Cost of Goods Sold Care of Good Sale Care of Good sale Care of Good sal None 275. The formula for COGS is ____ Total Sales- COGS Money remaining + sales Total purchases – inventory at the end of the month Opening balance – expenses None 276. Inventory Value is ____ Total Sales Money Remaining Monetary value of unsold products Amount spent on paying rent None 277. The techniques which one applies to promote goods or services and increase sales is called _____ The techniques which one applies to promote goods or services and increase sales is called _____ Money Management Product pitching Customer Service None 278. Which of the following are methods of marketing? Word of Mouth Schemes & Discoun Social Media page promotion All of the above None 279. Shilpa is going door to door selling handicrafts. This is an example of ___ marketing Online Offline Mass None None 280. Which of these is not a Marketing method? Word of mouth Instagram account for business Paying rent 20% Discount on product None 281. Anitha started a TikTok account for her crafts business. She used ________ marketing strategy Online Marketing Poster Tagline Networking None 282. Which of these is not online marketing? Facebook Post Business Website Instagram Story 30% discount on your first store visit None 283. While carrying out business, doing the morally right thing is considered as ____________ consumer law business ethics decision making business strategy None 284. Discipline, Honesty, Accountability and _________ are the core values while talking to customers Respect Kindness Power Money None 285. Being responsible for your actions towards customers is known as _________. Accountability Discipline Marketing Respect None 286. Business ethics are for customers only True False None 287. An entreprenuer should ensure that the products and services should not harm the customer. True False None 288. Whose right is this? The right to be protected against the marketing of goods and services that are hamrful to life and property consumer business child citizen None 289. Which of these are ethics for business? Respecting Consumer Rights Treating everyone fairly, from customers to co-workers to employees Saying no to bribes All of the above None 290. When you tell a business story, the following steps shoule be followed: a. ___________ b. your struggles c. how you solved problems d. closing customer family introduction friends None 291. A ________ describes what a company desires to achieve in the long-run. Ethical practice Marketing strategy Business strategy vision statemen None 292. The most critical part of your business success story is your ____ Introduction Challenges Supporters All of the above None 293. A worker helps bring the best output by using the available resources. Such a worker is called _________________ Ineffective Productive Bad Selfish None 294. Who gets the benefit of increased productivity? Government consumer/worker Bussiness all of the above None 295. One can be efficient at the workplace, if he/she s punctual Follows rules Follows safety procedures All of the above None 296. Safety includes _______ Proper housekeeping Proper storage and handling of tools and equipment Use of appropriate PPE All of the above None 297. Growth of an organization, is growth of _______ An economy A political party A labour union None of the above None 298. The economic growth of a country is __________ Increase in the population Increase in the production of goods and service Increase in size of families None of the above None 299. Work becomes more efficient with _______ Population growth Expansion of trade unions Teamwork and collaboration Becoming a developed country None 300. Expansion of GDP________________________ Gross Domestic Produc Good Domestic Product Great Domestic Product None of the above None 301. Economic growth is measured by the increase in a country’s total output or real _____________ Increase in the population Gross Domestic Product A political party Expansion of trade unions None 302. The process of transforming ourselves for a better physical, social, intellectual state is called ____________ Union member Good working Personal growth None of the above None 303. The effort taken to learn new skills and technologies, helps to ________ Grow in our profession Become a union leader Be close to political leaders None of the above None 304. Team work helps to _____ Learn from peers Collaborate with other employees Be efficient at work All of the above None 305. Pomodoro is a technique that can be used for ____ Working in team Mechanical jobs Time management Making machines do the work None 306. Pomodoro is the Italian word for ________ Tomato Potato Brinjal Onion None 307. How many stages are there in Personal Growth ___ 2 3 4 5 None 308. Transforming ourselves for a better physical, emotional, intellectual, social and financial state is ________ Company's Growth Personal Growth Economic Growth None of the above None 309. As organizations grow, they need to ________ Become satisfied with the existing technologies the existing technologies Stay updated with changing technologies Use manually operated technology None of the above None 310. As technology changes, organizations need to ................... Buy high-end machinery Train employees periodically Conduct safety training for employees All of the above None 311. Identify which is not a good practice people management Involving employees in the development of business giving memo for every mistake communication with employees offering employee leave None 312. Once the problems have been identified, we need to break them down into simpler elements becasue we can _____ the solutions. change identify criticize remove None 313. Filling out a form by answering questions is a part of ............ Accounting Costing Exam A questionnaire survey None 314. The challenges faced by migrant workers are .............. any other workers much more than same as not as important as all of the above None 315. One of the key reasons identified as affecting migrant labourers most is Lack of literacy Bad habits Laziness Forming groups None 316. It is the responsibility of the ..................... to provide water, power and other basic facilities to the workforce Government Employees Management None of the above None 317. hen workers are migrating, companies should conduct a formal induction programme a safety training programme a cultural programme an informal meeting None 318. ___________ is helpful for collecting employee feedback and understanding them Employer survey Employee surveys Product surveys Process surveys None 319. Lack of productivity is a serious threat to any society. It is caused by waste of _______ Time Resources Investments All of the above None 320. When a company is not productive, it has a ___________ effect on its employees and society Negative Positive Neutral moderate None 321. irresponsible employees of any company create ____ Loss to the company Affect the environment t Waste resources All of the above None 322. Low productivity leads to .............. low employment low investment low saving All of the above None 323. Maintaining and improving productivity is a ...................... process Quick Temporary Continuous One time None 324. Efficient productivity improvement techniques ensure ............... Individual’s growth organization’s growth both an individual’s & organization’s growth none None 325. What are the characteristics of workers who focus on productivity improvement? Teamwork Vision Goals All of the above None 326. Productivity is the .................. of production systems Measurement Efficiency Both measurement and efficiency None of the above None 327. The 4 stages of getting customers are _____________________________ Acquisition, Remember, Satisfaction, Loyalty Attention, Retention, Sale Acquisition, Retention, Satisfaction, Loyalty Attention, Retention, Satisfaction, Loyalty None 328. Listening to customer feedback and modifying services help to _________________________ Develop an ongoing relationship with customers Build long-term relationship with customers Become close to customers as they become loyal customers All of the above None 329. When customers are satisfied with the service/product, they become ______________ the brand. Annoyed with Strangers to Loyal to None of the above None 330. For handling customer grievances, LEARN technique is: Listen, Empathise, Accept, React, Now Listen, Empathise, Apologize, React, Now Listen, Example, Apologize, Receive, Now Listen, Expert, Admit, React, Now None 331. If a customer has registered a complaint against you, which of these steps should be followed. Receive the complaint Investigate Provide reasons & options for solving it All of the above None 332. Customers have grievances when___ Their expectations and needs are not meet They don't want the product They want to be rude None of the above None 333. Feedback helps to________ Improve future performance Make people write suggestions Get good job None of the above None 334. Customers expect to be _______ Welcomed politely Paid attention to given Immediate attention All of the above None 335. Some ways to getting feedback include Feedback forms Google Forms survey tools All of the above None 336. What actions should be taken after getting to know customer suggestions/problems? Ask, Solve Ask, Act, Categorize Ask, Categorize, Act, Followup Ask, Followup None 337. Feedback helps to __________ Improve the service Modify the process or system Meet customer satisfaction better All of the above None 338. What is feedback? Reaction or response to a product sold or service offered Talking behind someone Speaking about someone without their knowledge All of the above None 339. If the customer is not buying your product or service, to keep them happy which of the following things should be done: Compel them to buy the product/service Offer the customer alternatives or other interesting offers Argue with the customer All of the above None 340. Can I bill this item madam? Shall I bill this service sir? This is an example for Indirect close Direct Close Close ended Question None of the above None 341. _________ is the last and final step that will ensure that the customer pays for the product or service Closing a sale/service Greeting Probing All of the above None 342. It is also important to pay attention to customer's _________ when probing Friends Dreams Personal needs Body language None 343. Which of the following should be avoided during probing? Interrupting the customer Listening carefully Repeating Summarizing None 344. Open ended questions start with which of the following words? What How why All of the above None 345. An open-ended question is one that cannot be answered with a simple yes or no and often has no single right answer TRUE FALSE None 346. Based on the information that you get through probing, you will be in a better position to make ______ Proper product suggestions Effective problem solving Build friendship No Progress None 347. It is best to ask __________ questions when asking questions. Open & close ended Rude Personal Sensitive None 348. Which of the following is not true? Ask each customer the same set of questions. Ask the questions with a genuine focus on understanding your customer in order to meet their needs Only ask relevant questions Establish trust by focusing on customer needs and not on your product. None 349. Probing questions helps you To identify customer's specific needs To learn customer's pain point To introduce yourself well to the customer. Building trust so you can receive honest feedback. None 350. you have greeted the customer. Choose which of the following statements you should use to complete the greeting What do you want? How may I help you? Why have you come? Can you come late None 351. How should we greet a customer? Ignore them Wait for them to speak Make them feel welcome None of the above None 352. What are some of the important points to remember while greeting the customer? Acknowledge customer's presence Make eye contact Smile All of the above None 353. Objective of greeting a customer is To give the customer positive attention and engage in conversation To make the customer feel welcome and important To make the customer feel welcome by making eye contact, by smiling and greeting All of the above None 354. If you have an interview tomorrow, what are the necessary documents you should carry Multiple copies of resume ID proofs Original & photocopies of the educational qualification & experience certificates All of the above None 355. When an interviewer asks you to tell more about yourself you can share Details about your family Details about your education and qualification Your interest and hobbies All of the above None 356. For the interview process a candidate needs to prepare himself/ herself in three stages. Choose these three stages from below options Try- focus succeed Before-during after Meet - talk - listen None of the above None 357. Interview is a way for the employer and candidate to get to know each other True False None 358. Choose the sign/s of fake job postings Job postings with employer's contact number Job postings with unclear job description Job postings with updated website All of the above None 359. Job role describes the specified types of tasks one has to perform in the workplace True False None 360. Rahul doubts that some of the job posting he received from his friends, social media etc.., are not genuine. Choose the options below to help Rahul identify the fake job postings. Check employer's website, address, logo and mail ID Ensure the job description is clear Insist on an inperson meeting or interview All the above None 361. Choose common job search engine/s from below Naukri.com Timesjobs.com LinkedIn All the above None 362. A factually written resume is your first way of introduction to the employer True False None 363. Information like date of birth, permanent address form a part of one’s ______ in the resume. Career objectives Personal details Achievements Qualifications None 364. A resume is ______ A document about one’s skills, abilities, qualifications and experience A document that includes all imaginary information about an individual A document used to provide any information one likes to employers None of the above None 365. What does 'M' stand for in SMART goal Meaningful Memorable Measurable Manageable None 366. Choose a statement that is not true of SMART goals It makes life a lot easier It's difficult to understand It helps us in building our dream career It helps us to stay on track to achieve the most important things in life None 367. Why is it important to align your interests and abilities to the work that you do? It helps to be really happy and successfu It helps to enjoy career more It helps to feel more satisfied. All of the above. None 368. We can develop our abilities in a particular area, if we have interest in it. True False None 369. Career pathways help us in identifying career choices exploring careers for similar skills & interests making a career plan All of the above None 370. Which of the following websites are not popular for finding jobs? LinkedIn.com Sheroes.com Naukri.com Twitter.com None 371. All informations available on internet regarding careers are reliable True False None 372. What are the different sources of informations to understand a career Newspaper Career guidance agencies Discussion with professionals All the above None 373. Market Scan is a process by which we can understand the trends and changes in the world of work. True False None 374. Career pathways can help you in finding your way among the thousands of different occupations True False None 375. What is a career card/ career pathway poster? It is a consolidation of information of a particular career in one place It consists of my skills and qualifications It has informations about a particular employe None of the above None 376. What is the meaning of an entry level job? It helps to enter the office Junior interior designer It is a starting or junior level job Security guard None 377. Which of this is a part of your career development Your abilities Your interests Your determination All of the above None 378. What is the meaning of career journey? It has a clear starting point and ending point It includes multiple jobs It is well defined and has a fixed title and salary It is usually short term None 379. What is a career journey not based on? Strength Goals & Aspirations Home address Qualifications None 380. ISO and BIS are ___________ certificates standardization Indian Global good None 381. Standardization means that the size, design, quality, shape, etc., of a product would meet requirement and tastes of Customers Employers Employees None None 382. BIS stands for Bureau of Indian Standards. Is BIS a national body or international body? National Standard body of India Standard body of India International boday of India International standard Body of India None 383. ISO stands for __________ International Order for Standardization International Organizers for standardizations International Organizational Organisation for stabiization International Organisation for Standardization None 384. Standardization ________ variations in the way we work Reduces Increases Helps Promotes None 385. Kaizen brings _________ improvements in overall processes to help organizations succeed. Small and serious Small and rare Continous and small Large and continous None 386. Kaizen is used to created __________ Continuous development Problem solving Solution None None 387. The steps of the 5D model are: Define the problem, Discover the root cause(s), Develop possible permanent action, Deliver the solution to prevent re-occurrence of the problem. What is the 5D model used for? To solve a problem To understand about the problem To find out possible solution All of them None 388. What is the correct steps and order of 5S? Share,Small,Shine,Sustain, Standard Share,Small,Shine,Sustain, Standard Shine,Sort,Small,Share and Standard Share, Shine, Standard, Sort and Sweep. None 389. The basic principle of Kaizen is ____ Change is for good Change for the people Sell for the better Buy for the better None 390. A “fishbone” diagram can help to identify possible causes and effects of a problem. It is also called ________ Cause & Effect diagram Check & Effect diagram Cause & Equal Diagram Check & Easy Diagram None 391. Total Quality Management helps to improve the quality of all the processes within an organization. It also leads to customer satisfaction. What are main features of TQM? Focus on user Participation of workers Continous improvements All of the them None 392. A Quality Management system is a ......... approach well defined Difficult Complicated None None 393. The common goal of quality management system is understanding customers' ___________ Emotions Health Income Needs None 394. PDCA model has __________ no of stages Four stage Two stage One stage Five Stage None 395. __________ is a tool used for problem solving and decision making. It has 4 stages Plan-Do-Check-Act Plan-direct-check- Act Plan-Define-Check-Act Plan-Deny-Check-Act None 396. Quality Management system helps an organization to satisfy the needs of its _______ Customers Employees Employers Managers None 397. Quality Circles help employees work in team towards ______ A common goal A common goal Solving different problems increased profit None 398. Quality circle are usually_______ and led by a superviser/senior Large Small Different Similar None 399. Quality is all about producing products without _______ Price Design Defects standard None 400. Labour laws help the employees to improve their social status by boosting the___________ Working hours Morale Profits Losses None 401. In attaining international uniformity ____________ has played an important part. International Labourer Organization Indian Labour Organization International Labour Organization International Labour Organ None 402. The first step in establishing social justice is to protect _________ The Rich Employer Customer Those who can't protect themselves None 403. The Workmen’s Compensation Act provides for payment of compensation to ___________. Workmen and their dependents Workmen only Dependents only None of the above None 404. According to the POSH Act, ‘sexual harassment’ includes ________ Unwelcome sexually tinted behaviour Vulgar and unnecessary comments Unwelcome touching all of the above None 405. Sexual Harassment is a hazard encountered in workplaces across the world that _________ Reduces the quality of working life Endangers the well-being of women Weakens gender equality All of the above None 406. Expansion of POSH is __________ Prevention of Social Harassment Prevention of Sexual Harassment Provision of Sexual Harassment Provision of Social Harassment None 407. One problem regarding wages in the Indian social system is the________ in India. Gender pay gap Profit domestic violence tax None 408. The employers’ contribution towards EPF is ensured through the______ Employees Provident Fund Act Employer Permanent Fund Act Employees Provisional Fund Act Employer Provisional Fund Act None 409. _________ is defined as remuneration by way of salary, allowance or payment for the work done Pay Wage Honorarium Money None 410. Stipends are provided _________ based on the educational qualifications and the nature of the industry. Yearly Weekly Monthly Daily None 411. Who all are covered under Employees State Insurance Act? Casual employees Temporary employees Contract employees All of the above None 412. The stipends of apprenticeships are based on _________ Gender Caste Educational qualifications Religion None 413. The minimum age qualification for apprenticeship training is _________ 18 years 14 years 21 years 15 years None 414. Which of the following is not a part of employee rights? Promotions Safety Bonus Entertainment None 415. Why are labour laws establised by Government? To exploit the workers To recruit workers fastly To safeguard the workforce from exploitation To ensure that workers come to workplace on time None 416. Factories act ensures to regulate the working conditions of workers in the factory. Which may be an objective of Factories Act? To protect the health condition of workers in factories To provide higher education To force workers do overtime None of the above None 417. To safeguard the workforce, many labour and industrial laws have been established by _________ Employer Employee Government Customer None 418. Having a clear idea of our personality including strengths, weaknesses, thoughts, beliefs, motivation, values etc is called __________ Belief Self Awareness Myth Threat None 419. Which of the following does not constitute your identity? Opinions Values Likes Marks scored in an exam None 420. Background refers to a person’s ____________ experiences training education All of the above None 421. ___________ are the abilities and qualities you have as a person that helps you grow well in life and career Personal Strengths Personal weaknesses Opportunities Threats None 422. __________ are the qualities that are considered negative, and need to be worked on Personal Strengths Personal weaknesses Opportunities Threats None 423. Which of the following is an example of personal weakness Confidence Being lazy Hard working Active None 424. Goals are of 2 types: Good and bad goals Long-term and short-term goals Rich and poor goals Fixed-term and non-fixed term goals None 425. What is stress? Feeling of joy Feeling of surprise Feeling of delight Feeling of frustration / disappointment None 426. Which of these is a sign of good stress? It prevents you from pursuing your goals It makes you doubt yourself. Does not lead to long-term tension, loss of sleep Makes you physically ill or causes pain None 427. Which of these can be a cause of stress? Pressure to perform in exams Conflict among friends. Long commute from home to work. All of the above None 428. Which of these is a sign of bad stress? Prevents you from pursuing your goals Makes you feel physically ill or in pain. Makes you doubt your ability to perform at a given task All of the above None 429. An activity that stops or reduces stress is called a stress buster. Which of the following according to you is not a stress buster? Spending long hours thinking about the problem. Going to bed on time. Listening to music Gardening None 430. What is mindfulness? It is the technique of not minding anything. It is about sharpening your brain. It is the ability to be fully present in a moment. It is the word used to describe people who are full of thoughts None 431. Which of the following is true about stress ? Stress can be managed Stress cannot be controlled Stress can not be decreased All of the above None 432. Which of these is an essential step in the problem solving process? To follow your instinct To think deeply about the problem To gather and analyze data To report the problem to a higher-up None 433. Which of the following statements is true Only experts can solve any problem The more problems you solve, the better you will get at problem solving We need to pursue a course to even solve a simple problem It is not important to solve any problem None 434. Which of these should be considered while making decisions? Your mood The choices of your friends The rules of your community Your personal priorities None 435. Which of these should be considered while making decisions Your mood The choices of your friends The rules of your community Your personal priorities None 436. Which of these is the full form of SWOT? Special Wellness Organization Theme Speak Work Openly Together Strong World Olympic Team Strength Weakness Opportunity Threat None 437. If someone is impulsive, it means that they act on instinct, without thinking well about their decisions. Impulsive decisions may lead to ____________ no negotiation and disappointment. wise negotiation Win None of the above None 438. Decisions based on your personal priorities lead to ______________ no negotiation wise negotiation disappointment None of the above None 439. _________ is the process of organizing and planning how to divide your time between specific activities Time Management Stress Management Money Management None of the above None 440. Which of the following statement(s) is true about time management? It will help to get more done in less time, even when there is time constraint Good time management enables you to work smarter. You will be able to meet deadlines and deliver quality products or services. All of the above None 441. The Pomodoro technique is a system that encourages people to work with the time they have. So, what is Pomodoro technique used for? Cutting tomatoes Managing time and staying focused on one task for longer Make us build a habit. To express respect for elders None 442. How many days does it take to form a habit? 10 14 21 7 None 443. _________ refers to the processes of budgeting, saving, investing and spending our resources well. Money Management Stress Managemen Time Management None of the above None 444. An example of desires is___________ Books and pen An expensive bike Mobile recharge Uniform None 445. When spending money, last priority should be given to ___________ Wants Needs Desires All of the above None 446. The 3 stages of Money Management are Saving, Investing and ___________ Expenditure Spending Income All of the above None 447. This intention to move out of one’s place to another for better jobs is called _________. Mitigation Litigation Migration Irrigation None 448. What is a comfort zone? It is a place where we go to sleep. It is a place where children live. Our familiar lifestyle and behaviour is our comfort zone A place designed in airport for resting. None 449. Which of these statements is true? All jobs are available in all cities. Some cities have more opportunities than others for certain job roles Salary in metro cities is always higher than small towns Only a few cities have job opportunities. None 450. Which of these should be taken into account while moving to a new city for work? We should think about our food preferences. We should think about the difference between our salary and expected expenses We should think about the language differences. We should think about how much we will miss the comfort of our home. None 451. Which of these expenses are incurred when we move to a new city? Buying new clothes Buying books Buying shoes Rent of an accomodation None 452. Which among these are not good manners while travelling by public transport? Push back our seat without checking with the person on the back seat Be polite to fellow passengers and staff. Follow the instructions of the cabin manager Speak in a low voice None 453. Which of these documents are not compulsorily required for international travel? Passport Visa Personal identification (eg. Aadhaar Card Electricity Bill None 454. The 3R method which is used to preserve environment includes _______ Reduce Recycle Reuse All of the above None 455. Substances which can be decomposed or destroyed are called Non biodegradable biodegradable Biological Hazards chemical None 456. When we follow 3Rs method in our day-to-day personal and professional life, we can control the use of ______ Natural resources human resources manmade resources financial resources None 457. Excessive use of pesticides and fertilizers leads to ______ air pollution soil pollution thermal pollution none of the above None 458. In order to preserve our environment, we need to minimise the use of _____ plastics air sunlight none of the above None 459. Ozone depletion is the disturbance caused in the ________ layers of the atmosphere. inner middle outer core None 460. The responsible usage of environment benefits______ Only the present population only the future generations both the present and the future generations none of the above None 461. In order to cut off power automatically, which of the following guards is used? Lock guard Interlock guard Lockless guard fencing None 462. Machine Guard helps in _____ Protecting the machine and the operator allowing smooth functioning and maintenance of the machine Preventing the Accidents All of the above None 463. ___________are used to protect both the user and the machines Machine guards Machinery PPE None of the above None 464. Loud Noise in the work atmosphere can cause? Lung cancer Hearing Loss Jaundice None of the above None 465. Over exposure to pollution, chemicals, smoke can cause________ Lung cancer Hearing loss Anthrax None of the above None 466. _____________ refers to any chronic ailment that happens as a result of work or occupational activity Occupational diseases Occupational safety Occupational hazard None of the above None 467. Ergonomic work environment is created by: keeping frequently used objects within easy reach maintaining erect position of back and neck with shoulders relaxed providing mobility and change of posture All the above None 468. Maintaining a comfortable environment with good lighting, right temperature, less noise and vibration is an example of _____? Economics ethics ergonomics none of the above None 469. Ergonomic work environment is created by: keeping frequently used objects within easy reach maintaining erect position of back and neck with shoulders relaxed providing mobility and change of posture All the above None 470. ____________ refers to any chronic ailment that happens as a result of work or occupational activity Occupational diseases Occupational safety Occupational hazard None of the above None 471. Over exposure to pollution, chemicals, smoke can cause________ Lung cancer Hearing loss Anthrax None of the above None 472. Extreme pressure at workplace, conflicts at workplace, harassment, can cause _______ ? Physical Hazards Chemical Hazards Biological Hazard sPsychological Hazards None 473. Biological hazards can arise due to organisms or substances produced by other harmful organisms TRUE FALSE None 474. Bacteria and viruses, fungi, insect or animal bites, poisonous plants, animal waste, human- waste, can cause _____? Physical Hazards Chemical Hazards Biological Hazard Psychological Hazards None 475. Chemical hazards can be caused by _________ Inflammable substances corrosive substances oxidizing substances All of the above None 476. Hazards due to the toxic properties of chemicals are classified as _______ Physical Hazards Chemical Hazards Biological Hazards Psychological Hazards None 477. Hazards due to the toxic properties of chemicals are classified as _______ Physical Hazards Chemical Hazards Biological Hazards sPsychological Hazards None 478. Fire, uneven surfaces, working at heights, unprotected electrical equipment can cause _______ hazards? Physical Hazards Chemical Hazards Biological Hazards Psychological Hazard None 479. _________ cause injury to workers when an object, piece of equipment or material comes in contact with the worker Physical Hazards Chemical Hazards Biological Hazards Psychological Hazards None 480. Hazards are caused by _________ ? people equipment environment all of the above None 481. While giving first-aid for burns, which one of the following should be avoided? ointment and cream iced water Both a & b cool or lukewarm running water None 482. The help given to a sick or injured person until medical help is available is known as _____ Loan First Aid Attention None of the above None 483. Septic tanks, mines, manholes, storage towers, vessels, tunnels, etc. are called as _______ open spaces confined spaces safe spaces none of the above None 484. _____ is an example for flammable or explosive substances Gas cylinders Chemicals flammable gas All the above None 485. Hygiene-related hazards are caused by the___________ contamination of hands falls hot or sharp surfaces none of the above None 486. An accident or injury that can happen in the workplace is called Occupational work Occupational Hazard Occupational precaution None of the above None 487. Ear plugs protect ears from __________ Loud Noise music chemicals none of the above None 488. -------- are is used for eye protection goggles gloves helmet ear plug None 489. _____________ protect hands from cuts, burns or harmful liquids Goggles Gloves Ear plugs Helmets None 490. PPE includes ________ safety helmets gloves safety glasses all of the above None 491. PPE stands for_________ Personal Protective Equipment Personal Productive Equipment Professional Protective Equipment Professional Productive Equipment None 492. When a fire emergency occurs, people have to be__________ the workplace. locked in removed from moved into none of the above None 493. Workplace safety includes protection of the workers against __________ weather chemicals dust all of the above None 494. Loud Noise is _____ type of occupational hazard physical biological chemical ergonomic None 495. Safety of employees is important because increases the quality of products improves productivity reduces absenteeism All of the above None 496. Protection from accident, danger, risk, hazard or damage is called asProtection from accident, danger, risk, hazard or damage is called as Occupational safety Occupational Problems Anticipation Work preservation None 497. A resume should be __________ short and precise fancy and colourful having long and detailed information having acronyms and abbreviation None 498. A written description of duties and responsibilities to be carried out in a job is called ___________ CV job description resume job application None 499. A written description of duties and responsibilities to be carried out in a job is called___________ CV resume job description job application None 500. Choose the correct punctuation mark after the word “Rohan” in the given sentence_ “Rohan David and Ram are playing hide and seek”. Comma (,) Period (_) Slash (/) Hyphen (-) None 501. CRT is a Monitor Speaker Printer Keyboard None 502. Which of the following is an input device? Printer Monitor Mouse All of these None 503. Which of the following is an output device? Printer Keyboard Scanner None of these None 504. Function buttons are Arrow buttons F1-F12 buttons ) 0-9 numbers A-Z buttons None 505. What is the primary memory of a computer? RAM YDU HTTP ALU None 506. Which of the following is an external memory device? ) Keyboard Floppy Scanner Joy stick None 507. Computer process the number 3-1 0-1 9-5 All of these None 508. Which of the following is an input unit? Keyboard UPS VDU Printer None 509. Which is the input unit? Plotter VIRS Multimedia projector ) None of these None 510. AT keyboard has.................. buttons. 103 83 101 81 None 511. Help button of a computer is F2 FI F3 F4 None 512. Which button is used for omission? Delete Backspace Caps Lock None of these None 513. Which button is used for numbers only? Number lock Cap lock Scroll lock None of these None 514. The brain of a computer is Monitor CPU Front Panel Rear Panel None 515. The visual display unit is Mouse Keyboard Monitor None of these None 516. Plotters are used for.... Graphics Printing Projection None of these None 517. Users control the job through CPU ALU VDU GUI None 518. What type of frame appears first while opening the computer? Rectangular Circular Square shaped None of these None 519. What appears first when switch on the computer? Control Panel Desktop My Computer Firewall None 520. The small symbols on desktop are called Documents Pictures Icons None of these None 521. What is the storage capacity of CD? 700 MB 1000 MB 8.5 TB 1 TB None 522. The storage capacity of SD card is 700 MB 8.5 GB 8.5 TB 1 GB None 523. Which technique is used in Pendrive? AND NOT NAND NOR None 524. Files are stored in.............. Folder memory CD none None 525. In word pad, tools are arranged by Title bar Menu Work space Tool bar None 526. Where is the menu bar situated? Above the title bar Below the title bar Left of the title bar Right of the title bar None 527. The speed of computer is measured in....... km/h kHz km/sec 100 F/h None 528. Full name of LCD is Liquid Crystal Display Light Crystal Display Liquid Crystal Light Circuit Diode None 529. The full name of ALU is... Arithmetic Light Unit Arithmetic and Logic Unit Arithmetic Location Unit None of these None 530. The latest version of windows is.... Window 95 Window 7 ) Window 8 Window 10 None 531. How to get file in window? Use find option use scratch option Use run option use shutdown option None 532. Shortcut command to make a new file is Ctrl + S Ctrl + N Alt + A Alt+F4 None 533. MS Office is a... Shortcut command Tool bar Software Hardware None 534. To open an existing file use Ctrl + O Ctrl + N Ctrl + S Ctrl + A None 535. Printing command is.. Ctrl + A Ctrl + P Ctrl + N Ctrl + V None 536. To cut clip board selection use Ctrl + X Ctrl + Y Ctrl + 0 Ctrl + Z None 537. Shortcut key for undo Ctrl + X Ctrl + Y Cul + Z Curl + N None 538. Shortcut key to paste a selected text Ctrl + C Ctrl + A Ctrl + V Ctrl + S None 539. Insertion command of hyperlink is Ctrl + 1 Ctrl + B Ctrl + L Ctrl + K None 540. F1 key is used for. Office Assistance Figure help Feature 1 None of these None 541. Shortcut key to bold the text is Ctrl + U Ctrl + l Ctrl + B None of these None 542. Shortcut command to align the text from left is Ctrl + R Ctrl + B Ctrl + Y Ctrl + L None 543. Shortcut command for underlining the text is Ctrl + U Ctrl + B Ctrl + Z None of these None 544. Shortcut command for Italicize the text is............. Ctrl + O Ctrl + I Ctrl + R None 545. In word pad, status bar is situated at Below the title bar Below the window Above the menu bar None of these None 546. Shortcut key to resize an open window is Minimise/Restore Maximise/Restore Alt+F4 None of these None 547. Shortcut key to save the file is Ctrl + S Ctrl + C ( Ctrl + FI None of these None 548. To select all the text Ctrl + C Ctrl + A Ctrl + V None of these None 549. CD is made of Fibre Plastic Thick paper None of these None 550. A.................. hours movie can be stored in one side of DVD? 3 4 5 None of these None 551. Shortcut key for check spellings and grammar is F4 F5 Fl F7 None 552. To start a new line in the word is Shift + Enter Shift + C None of these None 553. Shortcut command to cut the text on edit menu is.......... Ctrl + C Ctrl + V Ctrl + X Ctrl + Y None 554. Using the close preview... The page get printed The document returns The window is closed None of these None 555. The bar to make a table is Table bar Task bar Status bar None of these None 556. There are .......worksheets in a work book. 216 255 234 None of these None 557. The worksheet is made up of Rows and columns Chartsheets. Workbook None of these None 558. Column is a Vertical Horizontal Cross-section Intersection part of a cell None 559. There are______________columns in a worksheet 216 255 256 110 None 560. Values, names and references are known as Formula Function Chartsheet None of these None 561. In excel program, the formula starts with + - = not equal to None 562. Static value and formula is placed in Cell Worksheet Workbook Chartsheet None 563. Which key is used to edit an active cell? FI F2 F3 F4 None 564. To central align the text,....... Ctrl + S Ctrl + U Ctrl + I None of these None 565. To insert a date in excel ___________command is used. Ctrl + : Ctrl + ; Ctrl + date None of these None 566. To set a margin,..... Text bar Tool bar Ruler None of these None 567. Document name is appeared in Tool bar Ruler Title bar None of these None 568. The main part of a computer network. ................... Network cable Data card Server None of these None 569. How many types of a computer networks are there? 2 4 3 5 None 570. The area of a LAN is 3 km 5 km 7 km 9 km None 571. The data speed rate of a WAN is ........... than LAN. Less Medium Greater Faster None 572. Date speed rate of 9 WAN is Less than 5 Mbps Less than 10 Mbps Less than 1 Mbps Less than 2 Mbps None 573. How many types of network topology are there? 3 5 7 9 None 574. The domain name edu is used for Educational institutions Commercial organisation Military services None of these None 575. The domain name gov is used for.................. India Government organisations Non-government organisations ( None of these None 576. . Domain name int is used for Airport Govt. services International organisation None of these None 577. What is FTP? File Transfer Protocol Film Transfer Preview File Transfer Practice None of these None 578. Domain name .com is used for Commercial activities Company activities None of these None 579. Which one of the following is plural? Physics Civics Economics Goods None 580. Which one of the following is singular? Data Media Erratum Agenda None 581. Which one of the following is a demonstration pronoun? He This ) Any Herself None 582. When 'one' is used as pronoun, .............. shows its relation. One Ones One's None of these None 583. Choose the objective pronoun Me My Mine Myself None 584. In subjective pronoun which one is second person? I You He She None 585. How many types of adjective of number are there? 5 7 9 11 None 586. Atul donated millions to charity'. Choose the verb in sentence. Millions Charity Donated None of these None 587. "Good friends are loyal people". Choose the verb in sentence. Good Friends People Loyal None 588. Choose the adverb in sentence given below: The dog has often howled at the moon. Dog Often Moon None 589. 'Lucky read the book: Choose the subject in sentence Lucky Read Book None of these None 590. In "Mohan ate the food", choose the predicate. Mohan Ate Food None of these None 591. Which one of following is an assertive sentences? He is taller than me I was not sure of his work Nobody will come now How cute you are None 592. Choose the affirmative sentence. I have little rice His behaviour was insulting If only I had wings None of these None 593. In passive voice 'who' changes in who by whom whom to whom None 594. 'You purchased a book', which one of the following is correct? Have you bought the book? Have you bought? Have you bought book? None of these None 595. The silent alphabet in 'knowledge' is... e k, d o, w k, n None 596. What is silent in 'Pneumonia"? m o P a None 597. Silent alphabet in 'Write' is w t T i None 598. Which tense is used in 'Sun sets in the west'? Present perfect continuous Past perfect Preset indefinite None of these None 599. An example of past continuous tense is....... I had completed my work I was sleeping when you cam He had gone away None of these None 600. Passive voice of "Whom are you abusing" is Who is being abused by you? By whom are you abusing By whom you are abused? None of these None 601. Communication happens........ Inside the people Outside the people On the roads None of these None 602. Communication is the necessary part of our Profession Life School Society None 603. Communication has elements 2 5 7 9 None 604. Which one of the following is a static communication? Non-verbal Verbal Written Physical None 605. Main barrier of an effective communication is............... Unclear words Unwillingness Lack of feedback Poor medium None 606. Communication done at home is called Formal Communication Static Communication Critical Communication Informal Communication None 607. Language barrier of communication can be removed by Clarity of language Simple language Intelligibility None of these None 608. Communication is a ..... Two way Three way One way None of these None 609. Latin word of communication is Speaking Communis Communication Communist None 610. Understanding between._____________ is must for communication. Sender and receiver Sender and feedback (a) and (b) both None of these None 611. Traditions and beliefs are_______ in communication Helpful Barriers Stable None of these None 612. Communication is Universal Three dimensional ) Science None of these None 613. Appropriate body language--------------- the communication Stops Simplifies Weakens None of these None 614. Communication is an exchange of Cultures Persons Devices None of these None 615. Communication is a medium of Exchange of messages Thoughts Listening and speaking All the above None 616. Which one of the following is not a basic communication? FM Radio Meeting Letter Interview None 617. Questions motivating new ideas and facts are called ) Diverging (Apsari) Questions Written Questions Oral Questions None of these None 618. Communication process is a ......process. Economic Physical Worldly Societal None 619. Which one of the following is an oral communication? Teleprinter Arrangement of meetings Speech of a leader None of these None 620. Positive attitude ................to achieve the goal Interferes Harmful Helps None of these None 621. Which one of the following is an old knowledge and new art? Communication Internal communication Outer communication None of these None 622. How many parts of communication are there? ) Sender Receiver Source Message all None 623. How many people memorise the talk listen by them? 10% 20% ) 30% 40% None 624. How many people memorise the audio-visual communication? 10% 20% 30% 40% None 625. What is 'CC' in an e-mail? Colour code Carbon copy Colour copy None of these None 626. CoD stands for Cash on delivery Cash on deposite Cash on demand None of these None 627. What do you mean by F2F? Friend to friend ( Face to face Friend to find None of these None 628. WB stands for World bank Word back Welcome back None of these None 629. NP refers to New para No problem New problem None of these None 630. Which of the following is a barrier to communication? Noise Inappropriate medium Feelings All of these None 631. Motivation is An art A continuous process Goal oriented None of these None 632. Motivation prepares a person Physically Mentally According to will None of these None 633. Motivation motivates the. Interest Nature Work None of these None 634. Motivation improves........... Will power Strength Work None of these None 635. Motivation gives peace in Organisation Brain Body None of these None 636. . ............ attitude plays an important role in self-awareness. Negative Positive ) Bad None of these None 637. We can reach to our..... by removing our weaknesses Office Society Goal None of these None 638. There are .................types of goods in life. 2 4 6 8 None 639. Long term goals include ......... goals Personal and societal Personal and religious Personal and country Personal and business None 640. How many steps are there in career planning? 2 4 6 8 None 641. What should not be done during interview? Argument Don't tell a lie Switch off the mobile All of these None 642. None 1 out of 65 Name Phone Time's upTime is Up!
